Shipping policy

Introduction

This Shipping Policy (“Policy”) applies to all purchases made through the official website and/or authorized sales channels of Katie & Karen (“Company”, “we”, “us”, or “our”) within India. By placing an order, the customer (“you”, “your”, “user”) agrees to the terms and conditions outlined below.

Shipping Coverage

We currently ship orders across India to all major cities and serviceable pin codes. Delivery availability is subject to courier partner coverage and logistics feasibility.

Order Processing Time

  • Orders are processed within 1–3 business days from the date of successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing delays may occur during peak seasons, promotional events, or unforeseen operational circumstances.

Estimated Delivery Timeline

  • Standard delivery timeline: 5 to 7 business days from the date of dispatch.

  • Remote or non-metro locations may require additional delivery time due to courier logistics.

  • Delivery timelines are indicative and not guaranteed. External factors such as weather conditions, courier delays, strikes, or government restrictions may impact delivery.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before completing your order.

  • Free shipping may be offered on orders above a specified value, as per ongoing promotional offers.

Tracking Information

  • Once your order is dispatched, you will receive an email/SMS notification with tracking details.

  • You may track your shipment via our courier partner’s tracking portal.

Delivery Attempts

  • Our courier partners will make a reasonable number of attempts to deliver your order.

  • If the delivery is unsuccessful due to incorrect address, unavailability of recipient, or refusal to accept the order, the shipment may be returned to us. In such cases, an additional re-shipping fee may apply.

Address Details

It is your responsibility to ensure accurate and complete delivery information at the time of placing the order. We are not liable for delays or non-delivery caused by incorrect or incomplete address details.

Damaged or Tampered Packages

  • If the package appears damaged, opened, or tampered with at the time of delivery, please refuse to accept the parcel and notify us immediately at our customer support email.

  • Claims for damaged or missing items must be raised within 48 hours of delivery along with unboxing videos/images.

Undelivered Orders

In case of returned or undelivered orders due to reasons not attributable to us, shipping charges shall not be refunded. Reshipment may be arranged at an additional cost.

Order Cancellation After Dispatch

Once the order is dispatched, it cannot be cancelled. Return requests, if eligible, may be processed as per our Return & Refund Policy.

Customer Support

For any shipping-related queries, please contact our support team:

Email: katienkaren2ks@gmail.com

Phone: +91 99119 03771

Amendments

Katie & Karen reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on our website.